Terms & refunds

Written to be read. If anything here surprises you, tell us and we'll fix the words.

The service

You upload a photograph; we restore it digitally and deliver the result to your account and your email. Prices are shown in New Zealand dollars and include GST. Credit you buy is spent on restorations, videos and prints at the prices shown when you use it. Credit isn't redeemable for cash, and unused credit expires after 12 months.

Redo or refund, no questions

If a restoration isn't right, ask for a redo from the photo's page — the first redo on any photo is free and a person reads every request. If we can't make it right, we put the credits straight back. If a restoration fails our own quality checks, you're refunded automatically before you ever see it. Prints that arrive damaged are reprinted or refunded — email us a photo of what arrived.

Your part

Please only upload photographs you have the right to use — your family's photos, not a photographer's copyrighted work without their permission, and nothing unlawful or intended to harass. We may decline material that isn't ours to work on, with any credits returned.

The honest limits

Restoration involves interpretation — colours and fine details may be plausible rather than historically exact. The full explanation is at how we restore, honestly. Our liability for any claim is limited to the amount you paid for the affected order; nothing in these terms limits rights you have under the Consumer Guarantees Act.

Who you're dealing with

Faces (faces.nz) is operated by ISURF Limited, a New Zealand company. Questions, problems, complaints: support@faces.nz or the contact form — a real person answers.